Privacy
Policy

Horace Home (“we,” “our,” or “us”) is committed to protecting the privacy of our business clients, project buyers, and website visitors. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, submit an inquiry, contact us, or communicate with us about our products and services.

By using our website or submitting information to us, you acknowledge that you have read and understood this Privacy Policy.

Personal Information

We may collect personal information that you voluntarily provide when you:

• • Submit an inquiry form or request a quote
• • Contact us by email, phone, WhatsApp, or other communication channels
• • Send drawings, dimensions, renderings, reference images, or project information
• • Communicate with us about custom cabinetry, materials, production, or B2B cooperation
• • Subscribe to updates, newsletters, or marketing communications where available and with your consent

The information we collect may include:

• • Name
• • Company name
• • Email address
• • Phone number or WhatsApp number
• • Country, region, or business address
• • Job title or business role
• • Project requirements
• • Product scope, quantity, materials, finishes, drawings, dimensions, reference images, or project timeline
• • Any other information you choose to provide

Automated Information

When you visit our website, we may automatically collect certain technical and usage information, including:

• • IP address
• • Browser type and version
• • Device type
• • Operating system
• • Referring URLs
• • Pages viewed
• • Time and date of access
• • Website interaction data
• • Cookie identifiers or similar tracking information

This information may be collected through cookies, analytics tools, server logs, and similar technologies.

We use the information we collect for business and website operation purposes, including:

• • Responding to inquiries and project requests
• • Reviewing drawings, dimensions, materials, and project requirements
• • Preparing suggestions, initial quotations, or follow-up communication
• • Managing potential or existing business relationships
• • Providing custom cabinetry, woodwork, OEM/ODM, and material support services
• • Improving our website, products, content, and user experience
• • Monitoring website performance and security
• • Understanding visitor behavior through analytics tools
• • Measuring advertising performance and improving marketing campaigns
• • Sending product updates, industry information, or promotional materials where you have requested, subscribed, or consented to receive them
• • Complying with applicable legal, tax, accounting, or regulatory obligations
• • Preventing fraud, misuse, unauthorized access, or other security risks

Where applicable data protection laws require a legal basis for processing personal information, we process personal information based on one or more of the following legal bases:

• • Responding to your inquiry or project request
• • Taking steps before entering into a business relationship or contract
• • Performing a business agreement or service request
• • Our legitimate interest in operating, securing, analyzing, and improving our website, products, and services
• • Your consent where required, such as for certain cookies, analytics, advertising, remarketing, or marketing communications
• • Compliance with applicable legal, tax, accounting, or regulatory obligations

You may withdraw your consent where processing is based on consent, subject to applicable legal or contractual limitations.

We use cookies and similar tracking technologies to support website functionality, improve browsing experience, analyze website performance, and support advertising or remarketing activities.

Types of Cookies We May Use

Cookie Consent and Preferences

Where required by applicable law, we will request your consent before placing non-essential cookies, such as analytics, advertising, or social media tracking cookies.

You can manage or disable cookies through your browser settings. If we use a cookie consent tool, you may also manage or withdraw your cookie preferences through that tool. Please note that disabling certain cookies may affect website functionality or user experience.

We may share limited personal information or website usage data with trusted third-party service providers that help us operate our website, respond to inquiries, analyze website performance, manage advertising, improve services, or support business communication.

Third-party services may include:

These providers are only allowed to process information for the purposes described in this Privacy Policy and in accordance with applicable data protection requirements.

We do not sell your personal information. Where applicable laws define certain advertising or remarketing activities as “sharing” personal information, we will provide relevant choices or opt-out methods where required.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include:

• • Secure website hosting and access controls
• • HTTPS / SSL encryption where available
• • Limited access to inquiry and project information
• • Internal handling procedures for business and project data
• • Regular review of website security and data handling practices

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we aim to protect your information using reasonable and appropriate safeguards.

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy.

Inquiry records, communication records, and project-related information may be retained as needed to:

• • Respond to your inquiry
• • Manage potential or existing business cooperation
• • Prepare quotations or project follow-up
• • Maintain business records
• • Comply with legal, tax, accounting, or regulatory obligations
• • Resolve disputes or protect our legal rights
• • Improve our services and website operations

When personal information is no longer needed, we will delete, anonymize, or securely store it according to applicable requirements.

Horace Home is based in China, and your information may be transferred to, stored, or processed in China or other countries where our service providers operate.

These countries may have data protection laws that differ from those in your country or region. Where required, we will take appropriate measures to protect your personal information in accordance with applicable data protection requirements.

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including:

To exercise your rights, please contact us at juno@horacehome.com. We may need to verify your identity before processing your request. We will respond according to applicable data protection laws.

Our website and services are intended for business users and project-related inquiries. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us and we will take appropriate steps to delete such information.

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, legal requirements, or data protection practices.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page. We encourage you to review this page periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: