Terms of Service
Please read these Terms of Service carefully before using the Horace Home website, submitting an inquiry, or engaging in business communication with us.
These Terms apply to the use of this website and preliminary business communication with Horace Home. They are intended for business-to-business (B2B) visitors, project buyers, contractors, design firms, furniture brands, distributors, and other professional buyers.
By accessing this website or submitting an inquiry, you acknowledge that you have read and understood these Terms.
Website Use and General Information
This website is operated by Horace Home for business communication, product information, project inquiries, and B2B cooperation purposes.
The content on this website, including text, images, product descriptions, specifications, materials, finishes, project references, and service information, is provided for general reference only.
Using this website or submitting an inquiry does not create a formal contract, purchase order, manufacturing agreement, agency relationship, partnership, or binding business commitment unless confirmed in writing by authorized representatives of both parties.
You agree not to misuse this website, interfere with its operation, attempt unauthorized access, copy website content without permission, or use the website for unlawful or misleading purposes.
Website Content and Non-Binding Information
We aim to provide accurate and practical information about custom cabinetry, whole-home woodwork, materials, finishes, production support, and B2B cooperation. However, website content may not always reflect the final specifications, appearance, dimensions, availability, pricing, or production requirements of a specific order.
All website content is for general information and preliminary reference. Product details, materials, drawings, samples, quotations, production requirements, lead times, payment terms, and delivery-related matters must be confirmed in writing before production or business execution.
If any information on this website differs from a written quotation, proforma invoice, purchase order, manufacturing agreement, signed contract, confirmed drawings, approved samples, or other written business document, the written business document shall prevail.
Inquiry and Quotation Policy
You may submit project inquiries through our website contact form, email, phone, WhatsApp, or other communication channels.
To help us review your inquiry, you may provide information such as:
- • Product type or project scope
- • Drawings, dimensions, renderings, layout sketches, or reference images
- • Material and finish preferences
- • Hardware, glass, stone, stainless steel, lighting, or other related material requirements
- • Quantity or estimated order volume
- • Project location, project stage, or timeline if available
- • OEM/ODM or custom branding requirements if applicable
If some information is not available at the inquiry stage, we may still review the available details and suggest the next steps for confirmation.
Any quotation provided by Horace Home is an estimate based on the information available at the time of quotation. Pricing may change if drawings, dimensions, materials, finishes, quantity, hardware, structure, production requirements, exchange rates, or other project details change.
A quotation does not constitute a binding contract unless it is confirmed through a written business document such as a proforma invoice, purchase order, manufacturing agreement, or signed contract.
Order Confirmation and Formal Documents
For any custom production order, the final order details must be confirmed in writing before production begins.
Written confirmation may include, where applicable:
- • Final drawings or approved production details
- • Product dimensions and structure
- • Material and finish specifications
- • Hardware and accessory requirements
- • Color, texture, sample, or finish confirmation
- • Quantity and product scope
- • Packaging requirements
- • Payment terms
- • Production lead time
- • Delivery or shipping-related responsibilities
- • OEM/ODM, branding, or label requirements
- • Other project-specific requirements
Formal business documents, including quotations, proforma invoices, purchase orders, manufacturing agreements, confirmed drawings, approved samples, and signed contracts, shall take priority over general website content.
Changes After Confirmation
Custom cabinetry and project-based woodwork production depends on confirmed drawings, dimensions, materials, finishes, hardware, and other details.
If you request changes after confirmation, including changes to size, quantity, materials, finishes, hardware, drawings, structure, branding, packaging, or production requirements, the changes may affect pricing, production time, material availability, or production feasibility.
All changes must be confirmed in writing. Once production has started, some changes may not be possible, or may require additional costs, revised lead time, or separate written approval.
Horace Home is not responsible for errors, delays, additional costs, or production issues caused by inaccurate, incomplete, late, or changed information provided by the client.
Samples, Materials, Finishes, and Tolerances
Samples, renderings, photos, material images, finish references, and website images are provided for reference and communication purposes. The final appearance of a product may vary due to lighting, screen display, photography, material batch, natural material characteristics, production process, and finishing methods.
For custom woodwork and cabinetry projects, natural wood grain, veneer texture, stone pattern, color tone, surface texture, and finish appearance may have natural or batch-related variations. Such variations do not necessarily constitute defects.
Minor dimensional tolerances, surface variations, edge details, grain differences, color differences, or production-related variations may occur within reasonable manufacturing standards for custom products.
Where samples, mock-ups, finish approvals, or material confirmations are required, they should be reviewed and approved before production. Final production should be based on confirmed drawings, specifications, samples, and written requirements.
Production Lead Time and Payment Terms
Production lead times shown on this website or discussed during inquiry communication are general references only. Actual lead time depends on order quantity, material selection, product complexity, sample confirmation, production schedule, final drawings, and confirmed project details.
Final production lead time will be stated in the written quotation, proforma invoice, order confirmation, manufacturing agreement, or other formal business document.
Payment terms, deposit requirements, balance payment, currency, bank fees, refund conditions, and other financial terms will be specified in the written quotation, proforma invoice, purchase order, manufacturing agreement, or signed contract.
Unless otherwise confirmed in writing, no production obligation begins until the required order confirmation, drawings, materials, and payment conditions have been completed according to the agreed terms.
Quality Check, Trial Assembly, and Packing
Horace Home checks custom cabinetry and woodwork orders based on confirmed project requirements.
Quality-related review may include:
- • Material checking before production
- • Key production process monitoring
- • Size, structure, surface, finish, and hardware checking
- • Trial assembly when needed for complex or project-based woodwork
- • Final review before packing
- • Quantity, label, protection method, and packing detail confirmation
Trial assembly may be carried out when needed for complex structures, special custom parts, project-based woodwork, or other production situations where assembly review is helpful.
Packing methods and protection requirements should be confirmed according to product type, project needs, and written order requirements. Unless otherwise agreed in writing, special packaging, international logistics, customs clearance, insurance, overseas installation, or site service requirements are not included by default.
Client Responsibilities
The client is responsible for providing accurate, complete, and timely project information.
This may include:
- • Correct drawings and dimensions
- • Accurate site measurements or project requirements
- • Material, finish, and hardware preferences
- • Quantity and scope confirmation
- • Branding or OEM/ODM requirements
- • Delivery-related information where relevant
- • Written approval of drawings, samples, quotations, or production details
Horace Home is not responsible for issues caused by incorrect dimensions, unclear drawings, incomplete specifications, unconfirmed details, delayed approvals, or changes requested after confirmation.
Intellectual Property and Confidentiality
All website content, including text, images, layout, product descriptions, design materials, production explanations, and brand elements, is owned by or licensed to Horace Home unless otherwise stated.
You may not copy, reproduce, distribute, modify, or commercially use website content without our prior written permission.
Client-provided drawings, designs, project information, reference materials, brand information, and OEM/ODM materials remain the property of the client or their respective rights holders. We will not disclose client-provided project information to unrelated third parties without permission, except where necessary for quotation, material sourcing, production, technical review, business communication, or legal compliance.
For OEM/ODM projects, intellectual property rights, branding use, label requirements, confidentiality obligations, and ownership of developed materials should be clearly defined in the written business agreement.
Limitation of Liability
To the maximum extent permitted by applicable law, Horace Home shall not be liable for indirect, incidental, special, consequential, punitive, or business losses arising from website use, inquiry communication, project delays, material variations, client-provided information errors, or circumstances beyond our reasonable control.
This may include, but is not limited to:
- • Incorrect or incomplete drawings, dimensions, or specifications provided by the client
- • Material, finish, color, grain, texture, or batch variations
- • Changes requested after confirmation
- • Delays caused by client approval, material availability, payment, logistics, customs, or force majeure events
- • Installation errors, improper handling, storage damage, site conditions, or modifications made after delivery by third parties
- • Use of website information without written project confirmation
Our liability for any confirmed business transaction shall be limited to the scope and terms stated in the applicable written quotation, purchase order, manufacturing agreement, signed contract, or other formal business document.
Force Majeure
Horace Home shall not be responsible for delays, non-performance, or partial performance caused by events beyond our reasonable control.
Such events may include natural disasters, fire, flood, earthquake, epidemic, public emergency, government action, customs delay, transportation interruption, material shortage, power outage, labor shortage, supplier delay, equipment failure, war, civil unrest, or other force majeure events.
If a force majeure event occurs, affected obligations may be delayed, adjusted, or handled according to the written agreement between the parties.
Third-Party Services
Certain parts of our business communication, website operation, inquiry handling, analytics, advertising, email communication, payment, logistics, or technical support may involve third-party service providers.
Use of third-party services may be subject to their own terms, policies, and limitations. Horace Home is not responsible for the independent actions, delays, failures, or policies of third-party service providers, except where required by applicable law or written agreement.
Privacy and Data Protection
Your use of this website and submission of personal information are also governed by our Privacy Policy.
By submitting an inquiry or contacting us through this website, you agree that we may collect and process your information according to our Privacy Policy for inquiry response, project review, business communication, quotation preparation, website operation, analytics, advertising, and related business purposes.
Please review our Privacy Policy for more information about how we collect, use, store, and protect personal information.
Governing Communication and Dispute Handling
For preliminary website use and inquiry communication, both parties should first attempt to resolve any misunderstanding, dispute, or disagreement through friendly communication.
For formal business transactions, the governing law, dispute resolution method, jurisdiction, arbitration arrangement, and other legal terms shall be specified in the written contract, purchase order, proforma invoice, manufacturing agreement, or other formal business document.
If no separate written agreement exists, disputes related to website use or preliminary communication should first be handled through good-faith negotiation.
Changes to These Terms
Horace Home may update these Terms of Service from time to time to reflect changes in our website, services, business practices, legal requirements, or operational needs.
When we update these Terms, we will revise the “Last Updated” date at the top of this page. Continued use of this website after changes are posted means that you acknowledge the updated Terms.
Contact Information
If you have questions about these Terms of Service or wish to discuss a project inquiry, please contact us:
Contact Us
For questions regarding these Terms of Service or to discuss your project requirements, please reach out to our team.
By submitting an inquiry or engaging in business with Horace Home, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.